Kaiser Permanente - Washington Permanente Medical Group
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Program Manager, Invest in People Program
Kaiser Permanente - Washington Permanente Medical Group
Location: Renton, Washington
Internal Number: PROGR003433
Washington Permanente Medical Group (WPMG) is a clinician-led, self-governed and independent multi-specialty group practice, providing care to the more than 700,000 Kaiser Permanente patients in Washington state. We work unencumbered by traditional health care obstacles and without silos; prioritizing people over profits, collaboration over ego, and driven by a singular goal: our patients' health. At WPMG, we take care of the whole person, with a team to address the fundamental, social, and emotional needs that contribute to total health. We are clinicians motivated by the desire to make a purposeful difference in the communities we serve, and in how health care is delivered.
We are looking for people to join us who understand that being a leader doesn't always come with a job title; it's about who you are, what you believe, and how you show up every day.
People who work to know, respect, and guide their colleagues and patients.
People who focus on serving their team and the people they take care of by inspiring, including and holding themselves and each other accountable for everything they do.
People who have the courage to commit, improve, and work with others to find solutions to help make this the best place to give care and the best place to get care.
Compensation and Benefits
The entire salary range for this position is $82,099.00 to $97,634.00 and will be prorated based on FTE. Placement of new hires will be in the range of $82,099.00 to $90,309.00 based on factors such as education, training or experience.
The Program Manager is responsible for the oversight and administration of the application based Invest in People Program portfolio of projects sponsored by the WPMG CEO & EMD. The PM supports the organization in the development and execution of the portfolio of approved projects and maintains a link to the organization wide strategic plan and projects to ensure continuity.
The Program Manager will provide organizational support to the WPMG CEO & EMD and their direct reports, as well as the Cultural Advisory Group, all of whom the PM will work closely with to design, implement, and administer program processes annually. The PM will also provide support to all program participants, including but not limited to: initial project intake and assessment, application assistance, and identification of appropriate resources needed within each individual project. As projects are approved, the PM will help program participants direct and coordinate project activities to ensure projects are completed as designed. The PM will help drive the execution/ implementation of the Invest in People program and individual project plans approved through the program.
The PM will manage leadership communication mechanisms, provide project management support on approved projects, monitor program and individual project status, provide regular updates to leadership, and prepare presentations for various audiences. The demands of the organization will require the PM to consistently demonstrate flexibility, operate with a high level of autonomy, understand the principles of change management, and manage up to Executive Leaders.
PRINCIPAL DUTIES & RESPONSIBILITIES
Design and/or enhance the application based Invest in People program, including the annual program calendar and key dates, developing standard criteria and clear processes for how applications will be scored & selected, creation of standard application templates and scoring rubrics, with examples of acceptable applications, and determining how to monitor project progress.
Work closely with WPMG CEO & EMD and their direct reports, the Cultural Advisory Group, and program participants to drive the execution/implementation of the individual projects approved in the Invest in People Program.
Provide project and program support for both proposed and approved projects within Invest in People Program scope.
Provide leadership on approved projects and function with a high level of autonomy and flexibility. Flexibility includes providing project support in whatever capacity is needed (consulting, management, coordination and/or execution) based on the unique needs of the project.
Develop and facilitate business processes within the Invest in People program and the organization, including partnership with Finance to demonstrate financial accountability, regularly track program expenses, and adhere to funding methodology as outlined by the WPMG Board of Directors. Provide quarterly status reports to the WPMG Board of Directors.
Manage multiple simultaneous projects with minimal guidance using project management best practices.
Participate and represent the Invest in People Program in leadership and other multidisciplinary meetings to advance the work across the organization and with our partner organization for KPWA collaborations.
Perform majority of tasks independent of supervision. A certain degree of creativity and judgement is required.
Prepare project materials in timely and accurate manner and track/monitor program deliverables.
Provides occasional training/mentoring of staff on the types and use of various process and/or tools.
Maintain Invest in People SharePoint site and manage e-mail inbox.
Must meet WPMG compliance and code of conduct standards.
Other duties as assigned leveraging project management skill set for organizational needs and priorities.
BA/BS or equivalent combination of education and experience
2-3 years project management experience
2 years' experience working with senior management in health care communications, business intelligence, and/or research environment
Project or Program Management Certificate
Competencies: Skills, Knowledge & Behaviors that are required for performing the job.
Maintains and builds skills necessary to perform job functions over time.
Continually looks for ways to improve processes, fosters innovation and learning.
Encourages innovation, respectfully listens to and acknowledges ideas of others.
Is on time and keeps commitments.
Consistently manages assigned workload and prioritizes effectively.
Engages fully in work, researches solutions, and takes independent action when needed.
Acknowledges mistakes and seeks help when needed.
Anticipates problems, proactively offers choices and solutions
Teamwork and Collaboration
Maintains good working relationships with both external and internal contacts at all levels of the organization.
Treats all co-workers and customers with diplomacy, fairness, dignity, and respect.
Accepts suggestions and criticism in a cooperative and positive manner.
Works collaboratively with team members and others to achieve identified goals and objectives.
Capable of addressing and resolving conflict with honesty and courage.
Learns the priorities of the organization.
Demonstrates proficiency in the duties of the job.
Shares expertise and best practices with others
Ability to attend to details, prioritize and complete multiple tasks independently in a fast-paced environment
Learns and practices the KP Service standards: Know me, Respect me, Guide me.
Respectfully listens to multiple points of view, acts inclusively with all colleagues and customers.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job. This is not intended to be an exhaustive list of all of the responsibilities, duties, and skills required. The time devoted to the activities listed may be changed and other duties may be assigned.