Obtain and process both hardcopy and electronic documents received from third parties and patient and payer lockboxes. This may include: scanning, document typing, indexing and workflow routing.
Using professional judgment appropriately decision the routing and document retrieval needs of correspondence, including indexing documents to patient accounts in the patient accounting system and sharing with other departments for special processing
Responsible for performing quality checks on all documents scanned, detect image errors and determine the cause of the errors, while maintaining the integrity of all documents
Contact payors and other third parties when additional information is necessary to address a question on correspondence
Work with third party lockbox, and technology vendors to identify areas for improved data capture as well as testing of enhancements and changes in the data capture process
Perform effectively in fast-paced environment and demonstrate strong problem-solving skills
Achieve and maintain performance consistent with requirements for productivity, quality, and service levels
Develop and maintain productive team-oriented relationships through individual contacts and group meetings
Achieve superior customer satisfaction by embracing and exemplifying the AdventHealth service standards
Perform other duties as assigned
Available outside of normal business hours for occasional support needs
What You Will Need:
High school diploma or equivalent
Proficient in MS Office Suite (Outlook, Excel, Word)
Ability to problem solve
Professional and effective in communication skills
Demonstrate a strong attention to detail and thoroughness
Strong data entry skills
The Document Management Specialist is part of a Centralized Payment Posting team responsible for payment posting activities for the majority of AdventHealth services provided. These activities include posting insurance and patient payments, managing patient refunds and credit balances, patient and insurance correspondence, reconciliation, and other miscellaneous functions. AdventHealth services included in the Centralized Payment Posting activities are hospital, physician, urgent care, home health, hospice, among others. The Document Management Specialist is responsible for accurate and timely execution of file scanning and indexing activities surrounding correspondence received related to payment posting.
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.