Advanced Practice Registered Nurses / Physician Assistants
The Partner Success Nurse Consultant is passionate about building meaningful relationships with our community partners, enabling them to optimize resident quality of life, while realizing the full value of MMP’s suite of services. In this role, you will use your expertise to support partner community training and compliance efforts, maintain and enhance partner community relationships, and caregiver experience. This position reports to the Director of Partner Success and is responsible for ensuring MMP's growing partner base fully utilizes our pharmacy services, effectively integrates them into their business workflow, attains safe and compliant medication management practices, and has a delightful experience.
The consultation to our partner communities regarding safe medication management procedures may include medication storage audits, eMAR reconciliations and training, Best Practices for Med Pass audits and chart documentation audits. As a Partner Success Consultant, you will be a key part in the overall health of the partner relationship. You will communicate to the Operations team relevant information and metrics based on feedback from our clients and end-users to ensure alignment and shared accountability on our mission, vision, and values.
The ideal candidate is enthusiastic about creating exceptional partner experiences, has clinical expertise, a deep understanding of the industry, regulatory knowledge, has a desire to understand MMP’s operational capabilities, is interested in technology, and thrives in fast-paced dynamic environments.
Responsibilities (including but not limited to):
Builds strong client relationships by consistently delivering client interactions that develop trust and show value
Assists with Partner Retention efforts and acts as a Voice of the Partner
Performs medication storage audits, eMAR reconciliations and support, Med Pass audits, chart documentation audits and is able to develop and provide training to med techs, QMAPs, Wellness Nurses, etc.
Provide general eMAR support to the communities
Managing routine client support activities and resolution of routine to complex client issues and requests
Collaborate with operations staff members to document and perform a Root Cause Analysis (RCA) for any partner concern, and follow up with partner on resolution.
At a minimum yearly, deliver Executive Reviews to community leadership to review business deliverables and evaluate new opportunities
Maintain detailed logs in the appropriate system for all partner interactions (Quality Events, Consultant Visits, Communications, Net Promoter Score, etc)
Leads by example exhibiting the CORE Values each day, adheres to MMP Behavior Standard
Encourages teamwork and promotes company philosophy
Attends required company meetings
Completes all required courses in adherence with PRS compliance system
Is prompt and able to perform the required duties of the position on a regular, predictable basis
All employees are responsible for maintaining a safe and secure environment for all
Other duties as assigned
Registered Nurse with experience in congregate living preferred
Licensed in the state of IL required, with additional requirement to obtain license in an NLC (Nurse Licensure Compact) state, and states serviced by MMP but are pending NLC acceptance
2 years eMAR experience (preferably in Senior Living)
Demonstrate good presentation skills and excellent negotiation skills
Intermediate or advanced proficiency with MS Excel, Word, PowerPoint, Outlook, and Adobe
Outstanding analytical skills
Excellent verbal and written communication skills, establishing rapport and working with others
Must possess a valid and current driver’s license and a personal vehicle sufficiently reliable to meet the requirements of the job and is appropriately insured
Travel is expected for this position. Potentially 75% of your time.
Founded as a beyond pharmacy solution to exclusively service assisted living, memory care, and behavioral health communities. Medication Management Partners uses innovative technology and a rigorous screening process to simplify the medication management process for our partners. Thanks to our Partner Success Team and our efficient, scalable and interoperable processes, MMP is perfectly scripted to make our partners and their team better.
We are an independently owned Long Term Care Pharmacy, located in the southwest suburb of Crestwood, IL, about 20 miles from downtown Chicago. Inc. Magazine recognized MMP in Inc.5000 as one the 5,000 fastest growing privately held companies in the U.S. Our team is dedicated to excellence, and our goal is to be recognized as the best in class pharmacy provider for residential care communities.
Our Core Values - this is who we are, and who we are looking for to add to our team!
Seek first to understand – must be intellectually curious, an active learner and listener, an innovative and resourceful problem solver.
Always do the right thing – Customer centric, mature, caring and professional adult, who will always do right and make it right.
Every detail matters – Meticulous attention to detail is a non-negotiable!
If it were easy, everyone would do it - We are looking for an organized, resilient, determined, and reliable “doer” that follows through with deliverables, seeks to exceed expectations, and always completes assigned tasks – always.
Live, Learn, Laugh, Love – We are seeking authentic individuals with good intentions, a positive and friendly disposition, who engage their soul, body and mind with what makes them happy, healthy and content.
Behavior Standard: Maintain positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, vendors, co-workers and management. Employees at all levels of the business are expected to treat each other with respect. The success of the business depends on co-operation and teamwork among all employees.
Telecommuting is allowed.
Internal Number: NC
About Medication Management Partners
Founded as a beyond pharmacy solution to exclusively service assisted living, memory care, and behavioral health communities. Medication Management Partners uses innovative technology and a rigorous screening process to simplify the medication management process for our partners. Thanks to our Partner Success Team and our efficient, scalable and interoperable processes, MMP is perfectly scripted to make our partners and their team better.We are an independently owned Long Term Care Pharmacy, located in the southwest suburb of Crestwood, IL, about 20 miles from downtown Chicago. Inc. Magazine recognized MMP in Inc.5000 as one the 5,000 fastest growing privately held companies in the U.S. Our team is dedicated to excellence, and our goal is to be recognized as the best in class pharmacy provider for residential care communities.