The Senior Vice President of Operations manages the hands-on operational aspects in the communities through a respectful, constructive, and energetic style, guided by the values of the company. The SVP of Operations provides the leadership, management, and vision necessary to the Regional Vice Presidents to ensure they have the ability, drive, and poise to carry out the Company mission.
Models the core values of the company:
We Care About People
We Do the Right Thing
We are Passionate, Have Fun, and Celebrate Success
We Speak Up! It’s Our Responsibility
We Take Ownership and Add Value
We are Respectful
Ensures all personnel exemplify the core values of the company at all times.
Areas of Primary Responsibility
The SVP of Operations supports the Regional Vice Presidents, who lead all operational aspects of the communities
Conduct regular community visits to ensure brand and ownership standards are being achieved
Maintain existing and establish new standards of operation
Affect positive change and continual progress in the areas of financial performance, revenue management and guest satisfaction
Strong budgeting experience and financial management required
Hands-on position guides properties in improving service standards, increasing profit, reducing costs and maintaining franchise standards
Train, supervise and fill in for Regional Vice Presidents as necessary
This position requires high energy, exceptional attitude and a balanced viewpoint
Report regularly to the President/COO on all aspects of community performance and communicate plans to rectify any deficiencies and growth opportunities
Represent the organization to residents, families, and employees.
Other duties as assigned
Minimum BS/BA degree with at least 5 years of experience and track record in multi-property senior living
Excellence in organizational management with the ability to coach high-performance teams
Track record of effectively leading a direct service organization with a complex array of resident programs
Experience leading acquisitions, onboarding new communities and integrating new teams.
Experience leading and implementing company-wide initiatives to improve quality, mitigate risk, and drive net operating income.
Analytic and decisive decision maker with the ability to prioritize and communicate to staff key objectives and tactics necessary to achieve organizational goals
Passion, humility, integrity, positive attitude, mission-driven, and self-directed
Employer will assist with relocation costs.
Internal Number: CSL009
About Commonwealth Senior Living
Our goal is to provide quality care to our elderly population in a non-institutional, home-like atmosphere. We provide these services with the dignity, respect and compassion our residents expect and deserve. On January 18, 2002, our Founder and CEO, Richard J. Brewer, celebrated both the birth of his daughter, and the birth of a new company – Commonwealth Senior Living.
Beginning with just three communities that year, the organization has grown in both size and scope. We have changed our name to Commonwealth Senior Living to reflect all of our living options: independent apartments, assisted living and memory care. We proudly own and operate 32 communities across the Southeast. As a result of our dedication, quality and commitment to seniors and their families, Commonwealth Senior Living has become Virginia’s premier provider of independent living, assisted living and memory care.
With our Home Office located in Charlottesville, Virginia, our leadership team is within a four-hour driving radius of every one of our senior living communities. Our entire team is dedicated to providing high-quality housing, personal care and comprehensive services that are responsive to the need...s and preferences of residents and their families. Since acquiring our first community, we have grown to become one of the largest providers of independent living, assisted living and memory care services in the state of Virginia with a combined capacity of over 1,900 residents. All of our communities offer our specialized Alzheimer’s/dementia program, Sweet Memories™. Our purpose is to provide optimum resident care with the most efficient operation possible. We have implemented many successful programs that have resulted in enhanced resident care and consistent compliance with regulatory standards.
Our communities proudly display Commonwealth’s Core Values Statement, outlining the key elements and actions that will attribute to resident satisfaction and the success of our communities as well as our organization as a whole. They read: “We CARE about people. We DO the right thing. We are passionate, have fun, and CELEBRATE success. We SPEAK UP! It’s our responsibility. We take OWNERSHIP and ADD value in all we do. We are RESPECTFUL.” At Commonwealth Senior Living, we care about our residents and their families in the same way we care about each other.