Director of Technology - IT Products (Senior Living)
Director of IT Products – Ascension Living
The Director IT Products for Ascension Living provides leadership to align strategy to product and service solutions for Ascension Living. Ascension Living services include full Continuing Care Retirement Community, independent living, assisted living, assisted living with memory care, skilled nursing facilities, short term rehab, PACE locations, adult day care, and live at home services. It is a $500M company with 54 locations in 12 states and the District of Columbia.
Why Join Ascension?
Ascension Technologies leverages technology to create collaborative solutions that improve everyday health decisions. The technology enables seamless access to data across all applications transforming the customer experience when interacting with technology and enhancing our ability across Ascension to better serve communities with greater agility and responsiveness. It is used to provide insightful use of automation and data-drive improvements to enhance the provider, patient and consumer experience as well as keeping cybersecruity with a strong posture to protect data and other valuable assets.
Ascension is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. As one of the leading non-profit and Catholic health systems in the U.S., Ascension is committed to delivering compassionate, personalized care to all, especially to those most in need. In FY2018, Ascension provided nearly $2 billion in care of persons living in poverty and other community benefit programs.
What You Will Do
As a Director of IT Products, you will have the opportunity to direct activities and resources of the Information Systems department. This includes advising and guiding relationship owner functions on key customer solutions to drive the long-term adoption of Ascension Living Products, ensuring proper product alignment to the needs of customers (i.e., patients, clinicians, and workforce), as well as the overarching product portfolio. You are responsible for developing an enticing business proposition to move onto standard products. This role is also accountable for product technical health, currency, ability to scale across the enterprise and total cost of ownership. This role will work across all areas of the product lifecycle, leading teams to implement, manage, operate, and optimize products and services from strategies.
Develops departmental goals, plans and standards consistent with the technological, clinical, administrative, legal and ethical requirements/objectives of the organization
Manage product teams (e.g., product managers, designers, developers, engineers) and encourage teams to “Own the Product” and bring opportunities to life
Leverage expertise of Strategic Account Management and Business Architects to build knowledge about AIS customers; interact with customers as appropriate to understand their needs and desires, conduct market research, and monitor competitor activity to identify market opportunities
Collaborate with Product Portfolio Leads, Business Architects and other Product Line Leads to ensure comprehensive delivery of customer needs through product and service solutions
Ensure alignment between product line roadmaps and customer roadmaps
Maintain alignment with AIS technical standards. Support technology decisions and oversee the implementation, operations, and management of end-to-end product solutions, including strategy, planning, delivery, and operations
Manage the profit, loss, and budget for the product line; continuously evaluate the product line and associated products through analytics and reporting; develop options to rationalize, improve, and prioritize with the overall goal of product line competitiveness and value to the customer
Adheres to policies and procedures as related to all aspects of IT contracting and legal processes as well as all financial management aspects to include compliance, capital management, operating budget management and security and controls.
Looks for opportunities to optimize the product line through analyzing total cost of ownership for Ascension Technologies
Evaluates product line performance against expectations and influences changes to programs to improve competitive position and optimize performance
Nimbly adapt, manage, and maintain products to delight customers and maintain a competitive edge
Monitor customer satisfaction with products and initiate improvements/corrective actions as necessary to ensure customer expectations are exceeded
Create and coach product team members by providing guidance and direction to deliver strategic and tactical results
Develop and enforce standard processes and configuration guidelines
Validate and test products / services when introducing to any customers
Decide to retire product / service, understanding customer replacement needs
Track and continuously assess product / service pricing and costing
Frequent collaboration with other product lines to develop best-fit solutions for customers and ensure sufficient support for product offerings
What You Will Need
High school diploma/GED with 2 years of experience, or Associate's degree, or Bachelor's degree required
Master's degree preferred
5 years of experience required.
10 years of experience preferred.
2 years of leadership or management experience required.
5 years of leadership or management experience preferred.
Deep understanding of current and emerging senior living IT solutions preferred, specifically Matrixcare Answers on Demand.
Deep understanding of all aspects of Continuing Care Retirement Community preferred.
Experience with product management and development methodologies.
Proven ability to write & clearly communicate with technical teams and business stakeholders.
Experience managing profit and loss of a product line.
Internal Number: 337951
Ascension Living services include full Continuing Care Retirement Community, independent living, assisted living, assisted living with memory care, skilled nursing facilities, short term rehab, PACE locations, adult day care, and live at home services. It is a $500M company with 54 locations in 12 states and the District of Columbia.
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