As the region's only Level I Trauma center, Harborview Medical Center (HMC) is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD, Center for Advanced Reconstruction and Rehabilitation (CARER), and mentally-and medically- vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW's School of Medicine. The UW is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.Harborview Medical Center has an outstanding opportunity for a FULL-TIME FINANCIAL ACCESS SPECIALIST 2. The Financial Access Specialist 2 (FAS2) will, under general supervision, act as a patient advocate and independently review patient concerns for appropriate action and funding; provide financial screening and counseling for funding options; and perform work that supports the patient financial services and patient relations goals of the hospital. This work includes, but is not limited to, performing the various functions associated with assisting patients to apply for appropriate funding/insurance; obtaining and verifying the insurance coverage and benefits for facility and professional services, which may include emergency services, inpatient hospitalization, transportation, rehab, therapies, nursing home placement, home health care/durable equipment, outpatient surgeries, clinical visits, and specialized procedures; also with application and verifying L&I, Crime Victims, and other coverages. This position assesses and completes DSHS Medicaid Applications and conducts all required follow-up activities; resolves complex billing issues; provides price estimates and formal quotes; collects payments and sets-up payment plans; recommends and implements appropriate solutions; acts as a liaison to the billing department, and conducts other duties associated with providing customer service within the facility. The position in this class is distinguished by the responsibility to independently review, investigate and resolve a wide variety of patient financial complaints, and recommend and implement appropriate solutions. This position provides opportunities to work in a fast-paced, challenging, diverse and rewarding environment. As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.RESPONSIBILITIES:Interview patients and determine appropriate insurance opportunitiesComplete applications which include Health Care Exchange, Medicaid, Medicaid Expansion, and Medicare Part DManage all aspects of the UW Medicine's Financial Assistance application processAppropriately access patient's needs and potential fundingObtain and verify insurance through various web toolsDocument progress of each case in Epic notesPrepare price estimatesCollect paymentsDemonstrate knowledge and understanding of patient privacy rightsMaintain confidentiality of all medical, financial, or other sensitive materials in printed, electronic, or verbal formAccess and use the minimum necessary patient identifiable information to perform job responsibilities and duties for authorized purposes onlyInterpret hospital's policies, procedures, and services to patients, patient representative, inter/intra-hospital departments, and community facilitiesPerform work that supports patient financial relations, resolution of billing problems, and the financial assessment protocols of UW MedicinePerform other duties as assignedREQUIREMENTS:High School diploma or GED certificate plus two years of experience in a medial office settingOR Equivalent education/experience. DESIRED:Experience in working with UW Medicine billing practices and resolving billing inquiriesExperience working in assessing Medicaid, Affordable Healthcare, and Medicare Part D program eligibilityKnowledge of UW Medicine's patient care systems and medical terminology Excellent customer service skillsCertified In Person Assistant (IPA) highly preferredCONDITIONS OF EMPLOYMENT:If hired, obtaining Certified In-Person Assistant (IPA) will be required. Duties to be stationed and performed within UW Medicine site locations.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.