Works independently and consistently exercises discretion and sound judgment in engaging and assessing the complex needs of elderly or frail clients by gathering information and developing their care plans. May work in a hospital, agency site or conduct home visits.
Conducts intake assessments for new program participants within prescribed time frame and provides case management services, by informing clients and their families of the benefits and services they may qualify for, and assists in obtaining such services. Completes necessary documentation for program services in the prescribed time frame. Responds to clients, authorized representatives, collateral contacts and other contacts within 24 hours.
Creates well written and effective care plans which appropriately match the needs of clients following the standards and guidelines of the funders, contractors and governmental regulations.
Makes appropriate referrals, monitors client services in the appropriate time frames, seeks supervisory guidance as required, documents services provided and completes billing as prescribed by the department.
Utilizes community resources and regularly contributes updates to these resources so that others might use them as well.
Maintains up-to-date and accurate client files and databases, as required by agency/programmatic policies and procedures, professional standards, and external requirements of all relevant regulatory, licensing or accrediting bodies.
Participates in program meetings and individual and group outreach and education.
Preferred Requirements: Bachelor’s degree. Three years of relevant experience. Illinois Department of Aging Certification.
Minimum Requirements: Bachelor’s degree. Illinois Department of Aging Certification upon hire.
Other Requirements: Required to travel throughout the assigned communities to complete job duties. Driver’s license.